Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
On the job, you would:
Record information about financial status of customers and status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Show more
Also called:
Account Receivable Associate
Account Representative
Account Service Representative
Accounts Collector
Accounts Receivable Specialist (AR Specialist)
Bad Credit Collector
Bilingual Collections Specialist
Bill Collector
Billing Representative
Car Repossessor
Chaser
Claims Collector
Collection Agent
Collection Clerk
Collection Representative
Collection Specialist
Collections Agent
Collections Analyst
Collections Associate
Collections Clerk
Collections Coordinator
Collections Officer
Collections Representative
Collections Specialist
Collector
Credit and Collections Analyst
Credit Coordinator
Credit Specialist
Customer Account Specialist
Data Collector
Debt Collector
Dunner
Field Collector
Installment Agent
Installment Loan Collector
Insurance Collector
Medical Collections Specialist
Medical Collector
Patient Access Specialist
Patient Account Representative
Patient Financial Service Representative
Payment Collector
Rent Collector
Repossession Agent
Repossessor
Telephone Collector
Knowledge
Business and Management
Administration and Management
Administrative
Economics and Accounting
Sales and Marketing
Customer and Personal Service
Personnel and Human Resources
Manufacturing and Production
Production and Processing
Engineering and Technology
Computers and Electronics
Mathematics and Science
Mathematics
Psychology
Sociology and Anthropology
Knowledge
Education and Training
Arts and Humanities
English Language
Foreign Language
Law and Public Safety
Public Safety and Security
Law and Government
Communications
Telecommunications
Communications and Media
Skills
Content
Reading Comprehension
Active Listening
Writing
Speaking
Mathematics
Science
Process
Critical Thinking
Active Learning
Learning Strategies
Monitoring
Social Skills
Social Perceptiveness
Coordination
Persuasion
Negotiation
Instructing
Service Orientation
Complex Problem Solving Skills
Complex Problem Solving
Technical Skills
Operations Analysis
Technology Design
Equipment Selection
Installation
Programming
Operations Monitoring
Operation and Control
Equipment Maintenance
Troubleshooting
Repairing
Quality Control Analysis
Systems Skills
Judgment and Decision Making
Systems Analysis
Systems Evaluation
Resource Management Skills
Time Management
Management of Financial Resources
Management of Material Resources
Management of Personnel Resources
Abilities
Verbal Abilities
Oral Comprehension
Written Comprehension
Oral Expression
Written Expression
Idea Generation and Reasoning Abilities
Fluency of Ideas
Originality
Problem Sensitivity
Deductive Reasoning
Inductive Reasoning
Information Ordering
Category Flexibility
Quantitative Abilities
Mathematical Reasoning
Number Facility
Memory
Memorization
Perceptual Abilities
Speed of Closure
Flexibility of Closure
Perceptual Speed
Spatial Abilities
Visualization
Attentiveness
Selective Attention
Time Sharing
Fine Manipulative Abilities
Finger Dexterity
Visual Abilities
Near Vision
Far Vision
Visual Color Discrimination
Depth Perception
Auditory and Speech Abilities
Hearing Sensitivity
Auditory Attention
Speech Recognition
Speech Clarity
Salary
New workersAverageExperienced
£21,000/yr
£0/yr
£32,000/yr
New workers start around £21,000. Normal pay is £26,500 per year. Highly experienced workers can earn up to £32,000.
